Interviews 2017

AMG Financial Group – Committed to the People

By the people, for the people – the human element is always front-and-center in wealth management. Adhering to this belief has earned AMG Financial Group this year’s IFA of the Year award. We sit down with Mr. Arnold Yeung, Chairman and Chief Executive Officer, to find out how a steadfast commitment to staying people-centric has helped the firm achieve sustainable growth.

BOC Life – Customer-centric growth engines

“Customer first” is a hall-decorating slogan in many corporations. At BOC Group Life Assurance Company Limited (BOC Life), it is more than just that. By providing all-rounded services in physical service centers and optimizing digital touch points, the insurer has created breakthroughs in customer experience, thereby giving a boost to its business flows. Ms. Charity Au, Chief Operating Officer, detailed the customer-centered transformation.

Chubb Life — People is our Asset

At Chubb Life, listening to their employee is just as important as their belief in “listening to customer needs”. By opening effective communication channels to their employee and listening to their feedbacks, couple with proactively actions, the insurer has succeeded in creating high employee engagement, which means higher commitment and results to better performances.

Michael Ho, Country President of Chubb Life in Hong Kong, shares with us the company’s philosophy and how it is put to actions and turn into results.

FTLife – a promising future

To build a widely-recognized brand takes years, but for FTLife, it was mere months. Formerly known as Ageas, the insurance heavyweight started a rebranding exercise in September 2016 after being acquired by JD Group, a China-based financial asset management conglomerate. Gerard Yang, CEO of FTLife Hong Kong, told us how innovation – whether in branding or IFA relationships – has jump-started a new growth journey for the insurer.

Sun Life – Be a Challenger

In Sun Life, status quos are made to be broken, and it is this thirst for breakthroughs that has earned the insurer this year’s Campaign of the Year award. In a lively chat, Belinda Au, General Manager, Distribution and Marketing at Sun Life Hong Kong, revealed her secret ingredients to the successful re-branding campaign.